Sharing Your Feedback

At Anam Cara, we are committed to listening and learning from everyone connected to our services.

Your feedback helps us to understand what we are doing well and where we can improve.

We welcome feedback from:

• Parents and family members
• Volunteers and facilitators
• Partner organisations
• Members of the public

Types of Feedback

• Compliments – Let us know what has worked well, or how our services have made a difference for you.
• Suggestions – Share ideas about how we might improve, expand, or adapt our services.
• Concerns or Complaints – If something has not met your expectations, we want to hear about it so that we can respond and learn.

How to Provide Feedback

You can share your feedback in the following ways:

• By Email – info@anamcara.ie
• By Phone – +35314045378
• By Post – HCL House, Second Avenue, Cookstown Industrial Estate, Tallaght, Dublin 24

What Happens Next

• We will acknowledge receipt of your feedback within 5 working days.
• Compliments and suggestions will be shared with our team and Board.
• Concerns or complaints will be reviewed under our Feedback & Complaints Policy to ensure a fair, timely response.

Where appropriate, we will update you on actions taken as a result of your feedback.

Our Commitment

• Every voice matters.
• Feedback will always be treated respectfully and confidentially.
• We will use your insights to strengthen and maintain the highest standards of support for bereaved families.